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Third Day At Work

I started from my home at 7.50 a.m. But unfortunately I came 10 mins late to the office due to some heavy traffic in my area. Even though I started early from my home I could not able to reach the office on time. Then I entered my training room at 8.55 am. I asked excuse from my communication trainer that I would never come late again. I collected the assignments from all the guys and submitted it to my communication trainer Mark. Mark explained about the Australian process and how to communicate with Aussie People. Then he explained the life style of Aussie people, how they spend money for travelling purposes and all. He wanted everyone to learn more about the australian culture. So he gave nearly 60 questions and asked us to find the answers by surfing the internet. We decided to share 5 questions each so that we can easily find the exact answers. 

After the break session, we got settled in our places. Mark asked everyone to write 100 words within a minute (No names and places). And he said that he is going to give Rs.100 to the one who completes the work first. Then we played 7-up game to get some relaxation. Mark asked everyone to write an essay with the 100 words that they have written. It was the funny part of the training session. We all created our own stories and linked the 100 words in it. At the end of third day training, we all learned some information about Australian culture and their life style. The third day training was very useful and informative.

Second day at training

In the second day, I reached office exactly at 8.45 in the morning. In the previous day mark asked everyone to submit the assignment by 8.45a.m. Mark assigned me as an assignment incharge. I collected the assignments from all the guys. But one fellow submitted a little bit later by 9’o’clock. So I was fined 100 bucks because if any one fails to submit it on time then I will be fined 100 bucks. Mark asked everyone to prepare a product and sell the product. We have given a time limit of maximum 20 minutes. Everyone prepared their own script for the product they chose. I took web hosting as my product, I explained all the details about web hosting, benefits of web hosting and finally answered the queries of customers (other guys). Then we played some games for relaxation. We got break at 11’o’clock. We just moved to a tea shop and had some tea. After the break session, Mark asked everyone to write the some well known words in a minute. Then he explained how to attract customers with voice modulation, aggressiveness, 1 sec pause and positive thinking. He created two teams among us and each each should develop the own product with the whole team taking part in it. We developed a product called ‘UID’ (Universal Identity). I took technical part of the product which we have developed. 

First day at work

I want to share my experience which I had in my first day of training. I came to office at 8 a.m. The security asked me to wait in the training room. So I was waiting in the training room for nearly half an hour. In the meantime, I have discussed many issues with my friends regarding the product sales and how we are going to survive in the company. Then my communication trainer (Mark) entered the training room. He asked everyone to introduce ourselves and asked rest of the guys to shoot questions rapidly. As a fresher in bpo industry, I was scared thinking about how the training will go on like that. Initially Mark chatted with us about faith in god and went thru many topics for checking our communication skills. He interacted with everyone to know about what they are upto. After a while, Mark informed us about the timings of the training session. He wanted everyone to wear tie from the next day, but some of the guys refused it. And then he taught how to pronounce some words and asked us to practice it regularly in the morning. He also asked us to watch Australian news network channel for atleast two hours daily and he wanted us to make it as a daily habit. The first day of my class totally went on chatting itself.